Shipping and customs

International Shipping
Order fulfillment consists of two stages:
Order processing time: 1–3 days
Shipping time:
Standard Shipping (8–12 days).
VIP Shipping (5–8 days).
Standard global shipping fee: $5.88.
Free shipping on orders over $49.98.
Local Taxes and Duties
To facilitate global shipping, we include duties and taxes in the shipping cost whenever possible. Applicable taxes and fees will be listed and displayed at checkout.
Order Processing Time:
All orders placed with Pielyra undergo a rigorous processing procedure to ensure the quality and accuracy of your items. The standard processing time is 3–5 business days. During this period, our team carefully prepares your order for shipment, ensuring every item is handled with care. Please note that processing time does not include weekends or public holidays. Shipping Methods:
We offer reliable shipping services to ensure your items arrive in perfect condition. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use the tracking number provided in the email to monitor your order's status in real-time.
Delivery Time:
Actual delivery time depends on your location and the shipping method selected at checkout. Please note that unforeseen circumstances, such as weather conditions or postal service delays, may affect delivery times. Thank you for your understanding.
Order Modifications and Cancellations:
Please contact us as soon as possible if you need to modify or cancel your order. Once an order enters the processing or shipping stage, changes may no longer be possible.
Lost or Damaged Packages:
In the rare event that a package is lost or items arrive damaged, please contact our customer service team immediately. We will do our utmost to resolve the issue quickly.
At Pielyra, your satisfaction is our top priority. If you have any questions regarding your order or our shipping policies, please contact our customer service team. Happy planting!